The Ivy House | Sophie

🌱Hoya Head 🌱 🪴Plant Lover🪴 📸ig - @theivygreenhouse 🌽Based out of Iowa🌽 ——— 🌱 Please Understand •Plants may experience stress during shipping since they travel in boxes without light or water for several days. I’m located in Iowa, where temperatures can fluctuate, so I highly recommend upgrading your shipping to help ensure a safe delivery for your new plants. •Shipping stress, temperature changes, or repotting too soon (within 2 weeks) can affect your plant’s overall health. Overwatering, underwatering, or other care issues after arrival may also cause damage. •There is always some inherent risk when ordering live plants online, and while I pack each order with care, I cannot guarantee perfection once the plants leave my hands. 🪴 Policy Details • All sales are final. • 25% fee applies to cancellations. • Standard shipping is UPS 3 day - USPS or FedEx may be considered if requested. • I am not responsible for shipping delays, weather-related issues, or damage during transit. 💌 If There’s a Problem with Your Order If you have a concern upon arrival, please follow these steps: 1. Bring plants inside and unbox them within 30 minutes of delivery. 2. Provide an unboxing video showing the plant’s condition upon opening. 3. Contact me within 24 hours of delivery with your concerns. Please message me if you have any questions! Thank you 🤍